Windows 7 Remote Desktop says: "The credentials that were used to connect to xx.xxx.xxx.xx did not work. Please enter new credentials".
Whenever i try to log on to my work server using remote desktop on windows 7, i get the above message (with xx.xxx.xxx.xx being the servers IP adress), no matter what i try. I have allowed connections from computers running any version of remote desktop in control panel -> system and security ->allow remote access, but to no avail. I have also tried using the domain name instead of the IP, but it still wont work. I can access the server from my XP machine, so the problem must be on the windows 7 machine somewhere. I hope you can help me.
March 9th, 2010 10:04pm

Hi,Please refer to the suggestions from the link below to troubleshoot the issue.Why can’t I connect using Remote Desktop Connection?Thanks,Novak
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March 11th, 2010 9:29am

I tried those steps and i still get the samme error. I'm also sure that the server i working as i have no problem accessing it from my xp computer, and i have doublechecked the IP, and it is correct. Very strange.
March 12th, 2010 7:51pm

Hi, I suggest you create a new admin account and login on the machine with new created account to check the result. If the issue persists, please restart the machine with the original user account and collect the following log file for research. Collect Event log ========================= a. Click "Start", input "eventvwr" (without quotation marks) in the Start Search bar and press Enter. b. Right click on "Application" on the left frame, choose "Save Log file As"; in the pop-up window, click to choose the Desktop icon on the left frame, input "app" in the "File name" blank, and then click save. c. Right click on "System", with the same method, save it as "sys". d. Locate the two saved log files on the Desktop and upload it. Thanks, Novak
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March 15th, 2010 10:43am

I encountered the same problem. Remote Desktop worked fine with Windows XP but failed when I tried to run it with Windows 7. The problem turned out to be that the firewal was blocking the Reomote Desktop port. Try the following: If you're using Windows Firewall: 1. Open Windows Firewall by clicking the Start button , and then clicking Control Panel. In the search box, type firewall, and then click Windows Firewall. 2. In the left pane, click Allow a program or feature through Windows Firewall. 3. Click Change settings. If you're prompted for an administrator password or confirmation, type the password or provide confirmation. 4. Under Allowed programs and features, select the Remote Desktop check box, and then click OK.Restart Remote Desktop..... and everything should hopefully now work.
March 17th, 2010 9:29pm

Screw Microsoft. Use "Terminals" app http://terminals.codeplex.comM.K.
Free Windows Admin Tool Kit Click here and download it now
July 18th, 2011 8:40am

Hi, I have the same problem with original poster. XP Machines have no problem connecting to Brand New Windows 2008 Terminal Server. But only Windows 7 Machines can't. I tried all kinds of suggestions, but it still does not work. Windows Firewall on Windows 2008 server has remote desktop already checked. I even tried to disable Windows Firewall, but still the same problem. Can someone help?
September 14th, 2011 2:00pm

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